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| Terms and Conditions |
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- Orders must be paid 50% or more in advance. In the event of a cancellation, 50% refund will be returned to the customer.
- Products may have a minimum order requirement depending on design and location.
- Due to the nature of handcrafts, some items may have slight irregularities and blemishes.
- Bali Artisans will not be responsible for products damaged during delivery by a third party.
- The price of products as advertised is correct at the time of display. These prices are subject to variation without notice.
- Upon receipt of the order, Bali Artisans (BA) will check with the producers and Freight Company the ability to deliver the order to be received on the date required by customers for the products-BA production schedule form. If BA could send the product to be received on the date requested, an invoice will be issued to the customer within 3 to 5 workdays. However, if BA could not send the product to be received on the date requested, BA will send customers an email within 1 to 2 workdays about time length expected to process the order. If customers agree, an invoice will be issued to the customer within 3 to 5 workdays after email confirmation from the customers
- BA will send confirmation to customers once the payment is received and the order will start to be processed on the following day
- Two weeks or maximum two months before the order will be shipped (depending the quantity of the order); BA will send the invoice to the customers for the balance payment must be paid by the customers including the freight cost. Once the balance payment is received, the order will be delivered within one to two workdays
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